Planning Process Paper Essay

I will compare the planning process to my current workplace. Followed by what I believe would be more crucial and why I think that. Also, I will briefly go over why I do not believe organizations can over-plan during this process. The Basic: Planning Process Step #1: Situational Analysis—This step is where you would typically answer the question, â€Å"Where are we now? † (Amicaall). In my current workplace, the main focus in this step is to be sure that the customer is aware of the customer survey that lucky few may receive. Now, the goal is to be sure the ones who may receive this survey are honest when filling it out with the most accurate information. All survey’s are read and sent to the dealership the vehicle was serviced, or purchased. Therefore, any concern from the customer will highly be considered. We assure that ever individual that has an opportunity of receiving one of these important surveys is aware when delivering the vehicle after any services. So that if there is an issue with the service, that they please notify us before filling out the survey this way we are sure the customer is happy with all services. Also, so that the consumer will know how honesty we stand by our word of correcting and listening to their suggestions by making them happy right away. â€Å"Planners should gather, interpret, and summarize all information relevant to the planning issue in question. A through situational analysis studies past events, examines current conditions, and attempts to forecast future trends† (Bateman & Snell, 2007). By us being sure that are customers are aware of the survey ahead of time, we are more than likely to get a better knowledge of where we may need to focus more on improving or attempting the consumer’s ideas. By doing so, we are more like to achieve reaching our goals. Step #2: Alternative Goals and Plans—â€Å"based on the situational analysis, the planning process should generate alternative goals that may be pursued in the future and the alternative plans that may be used to achieve those goals† (Bateman & Snell, 2007). A lot of our goals set at work are not just to be sure that all customers are happy but also that they know if there’s something that has not instantly been put into effect that we are still in the process of doing so. It may be something that takes a little more financial effort as well as time. For example, a lot of customer have mentioned the would like if their vehicle was washed and vacuumed after every service. We state the following to the customer when this is brought to our attention, â€Å"As of now we are relocating to another facility, fortunately we will be in a bigger building that will also have a car wash available. But for now we have washed your windows and vacuumed the vehicle. We look forward to being able to serve you better. Step #3: Goal and Plan Evaluation—â€Å"next, managers will evaluate the advantages, disadvantages, and potential effects of each alternative goal and plan† (Bateman & Snell, 2007). This is pretty simple; the goal and plan evaluation is discussed every morning within our manager meetings. Some of the ideas in plans they’ve discussed in meetings are the following: complimentary snacks, drinks, opening a Starbucks coffee station and mai ling/emailing great coupons, specials off of services, even possibly a parking garage. The managers gather together to see what is best benefiting the customers and if there are any new ideas that may be brought to their attention. One, manager even stated he over heard a customer state to another customer, â€Å"that it wouldn’t be a bad idea if they had wireless internet so that I could continue to work while my vehicle is being serviced, you would think they would be caught up with the technology no days. † If so what they plan on doing to implant them, are they realistic and attainable? While in the meeting they’ll discuss several ideas and examples of how to keep all eyes and ears open for any future goals and plans. Step #4: Goal and Plan Selection—â€Å"once managers have assessed the various goals and plans, they will select the one that’s most appropriate and feasible† (Bateman & Snell, 2007). After everyone discussing and gathering information from consistent consumers the dealership has decided to select the following as plans for the future; parking garage, complimentary drinks, a Starbucks station that consists of snacks, breakfast and lunch sandwiches up for purchase. Until the Starbucks station has built their customers, we have coupon vouchers so that the customer may have their first Starbuck’s Drinks for free. As all these ideas come out the next step would be to be sure the news letter gets mailed and emailed out to all of our customers and consumers. The newsletters will state all goals and plans that have been selected for our future facility. Step #5: Implementation—â€Å"once managers have selected the goals and plans, they must implement the plans designed to achieve the goals† (Bateman & Snell, 2007). Well, as of now the dealership has implemented a lot of the planned goals. By this I mean, we now have a Starbucks station filled with snacks and many different beverages. We also have put a refrigerator full of all types of sodas and water all complimentary for all customers and purchaser of Toyota Sales and Service. As for the Parking Garage and Car Wash they are both in the works, we have blue prints showing where the next facility will be built. Step #6: Monitor and Control—â€Å"although it is sometimes ignore, this step in the formal planning process is essential. Planning works in a cycle; it is an ongoing, repetitive process. (Bateman & Snell, 2007). Now, the way the company monitors and tracks all the works in cycle is by asking all customers that look like they have purchased or used the vouchers if they enjoy having Starbucks. All mentioned it’s a great change and they all thanked the company for taking the time to listen to their ideas. The managers noticed that all surveys they were receiving had plenty comments about how the changes really benefit them. A lot commented on the wireless internet how covenant it was to have service performed on their vehicle and it didn’t even seem that they weren’t at work because they could still use their computer and complete work assignments. To management it seemed that they were on the right track, by listening to the customers they could make most of them happy and keep their business. By doing so it seems that they’re helping to provide a better workplace as well as a great setting for people to achieve personal as well as career goals. In conclusion, an organization can not be very successful if they do not stay within the basic planning process. As I’ve explained above every step is very important, though one I believe is most crucial and that is Step #! Situational Analysis. The reason why I feel this is most important is because if you analyze a situation incorrectly then you may be headed in the wrong direction as far as improving. The situation may not need any correction or improvement at the time, therefore the situation that needs most improvement may be overlooked. I don’t believe that any organization may over plan because the more effort put into planning the more correction or ideas m ay be created. This will prepare the organization for several different scenarios.